Complaints Policy

It is Tiggee LLC / DNS Made Easy policy to handle complaints as part of the overall strategy to satisfy the needs of the users of DNS Made Easy services. 

Any formal written complaint / expression of dissatisfaction will be treated accordingly.

1. Complaints should be handled:
   1. confidentially
   2. fairly
   3. promptly
2. Each complaint will be:
   1. recorded
   2. acknowledged by email within 10 business days
   3. notified to Senior Management
3. Staff should endeavor to:
   1. work hard to understand the complaint
   2. be courteous to the complainant 
   3. respond positively to the complainant
   4. offer constructive solutions to resolve the matter
4. The complaints procedure should be:
   1. publicly displayed
   2. monitored regularly
   3. reviewed, revised, and evaluated periodically
      1. Any changes to the Complaints Policy will be posted on the DNS Made Easy site. All users should routinely check for any changes in the DNS Made Easy policies.

The complaint should be submitted in writing by email and by postal. All formal complaints should include the following information:

• A description of the act or practice that is thought to be unfair or deceptive, or in violation of existing law or regulation, including all relevant facts.
• The name and address of the complainant.
• All support ticket IDs along with all correspondence (sales or support) related to your account.

All formal complaints should be mailed and emailed to:

• complaint@dnsmadeeasy.com
  
  and
  
• Tiggee LLC / DNS Made Easy
  Complaint Department
  PO Box 145
  Oakton, VA 22124

COMPLAINTS PROCEDURE
Any person, client, or customer dissatisfied with DNS Made Easy services should be encouraged to make this fact known at the point and time of their dissatisfaction to us (Tiggee LLC/ DNS Made Easy). If it is not appropriate for one member of staff (non-management) to deal with the complaint, it should be referred as soon as possible to the appropriate management team. Normally, the sequence of activities to be followed should be:

1. Complaint received
2. Complaint is logged
3. Acknowledgement of complaint by email to complainant
4. Management team is notified
5. Resolution is created
6. Resolution is given to complainant
7. Outcome is acknowledged