Terms Of Service

ACCEPTANCE OF TERMS

DNS Made Easy is an Internet-based Web service that contains DNS hosting and other Internet related services that consists of (but not limited to) DNS Hosting, Dynamic DNS, URL Redirection. Tiggee LLC doing business as DNS Made Easy, (hereafter "DNS Made Easy" or "Tiggee"), provides the Services subject to the terms and conditions set forth in this Terms Of Service ("TOS").

By using the DNS Made Easy services you are indicating your agreement to be bound by all of the terms and conditions of the TOS along with the Warranty, Indemnification, and the Legal Disclaimer.

OWNERSHIP; CONTENT

Tiggee and/or its suppliers wholly own all articles, illustrations, programs, services, processes, designs, software, technologies, trademarks, trade names, inventions, and materials comprising DNS Made Easy.

PRIVACY POLICY

See the Privacy Policy for information on Tiggee policies regarding user information.

CHANGE OF SERVICES

If DNS Made Easy / Tiggee finds it impossible to offer services at current pricing we reserve the right to change account offerings at anytime. We can not just charge higher fees automatically, but we do reserve the right to limit services that may have been "unlimited" or have high limits before.
These changes can be caused by increase in network /support costs that the DNS Made Easy services take to operate.

ACCEPTABLE USE

DNS Made Easy reserves the right to revoke without refund or notice any of DNS Made Easy services and the entire customer account. DNS Made Easy can decide to take this action if DNS Made Easy feels that the customer account has been used for the following activities:

• IRC. DNS Made Easy will not supply DNS to any domain that is used for an IRC server of anykind
• using DNS Made Easy to hide your true identity - for this reason all domains used in our system must have correct and lawful whois entries / listings
• transmitting Unsolicited Commercial Email (UCE)
• transmitting bulk email
• hosting a site (even with HTTP Redirection) that uses (but not limited to) bulk email, UCE, spam to advertise
• hosting a site that may have affiliates tht will spam, create UCE or UBE
• using (but not limited to) bulk email, UCE, spam to advertise any DNS record or redirection record or any service hosted by DNS Made Easy
• posting bulk Usenet articles
• Denial of Service attacks of any kind
• copyright infringement
• misrepresentation of any service or product including DNS Made Easy services
• the act of reselling or attempting to resell an account of DNS Made Easy's services. This means that you can not purchase an account of 50 domains and sell it to 50 different people and give each one the user name and password for the account
• unlawful or illegal activities of any kind causing loss or creating service degradation for other DNS Made Easy users whether intentional or inadvertent
• unlawful or illegal activities of any kind causing loss or creating service degradation for other Intenet company
• Unauthorized / automated scripts are not allowed

SMTP Service

The DNS Made Easy SMTP service has it's own abuse policy that you can read.

Refunds and Chargebacks

Please view our refund policy.
If you ever feel that DNS Made Easy incorrectly charged your credit card you must contact sales for a correction. If you do contact your credit card company and issue a chargeback then you will be responsible for the $45 chargeback fee. If you do not pay this fee then your full account will be closed.

NETWORK ABUSE / CONDUCT

DNS Made Easy has the right to terminate any domain or account if the network traffic associated with the domain or account exceeds acceptable use. The actions of DNS Made Easy are based on the type of the account that is provisioned and based on the expectation of the account to pay for overages (if overages are going to be assigned). (All domains exceeding 50 queries per second will be investigated.) Usually a higher TTL is all that is needed to fix the problem. DNS Made Easy reserves the right to make record modifications at anytime. However if a users domains constantly receive massive queries then your domain / account will be removed.

DNS Made Easy follows industry standards for dealing with DOS and DDOS attacks against a client's domain(s). If DNS Made Easy is under a DDoS attack due to a client's domain(s) then all associated costs with fighting the attack will be passed on to the client. The client is expected to reimburse DNS Made Easy within 24 hours for any and all additional costs of bandwidth and emergency expenditures to DNS Made Easy in the course of mitigating a Denial-of-Service or Distributed Denial-of-Service attacks against a client's domain(s). This includes, but is not limited to, support time, bandwidth, special consulting, and loss of business associated to the client's attack. DNS Made Easy may terminate the full account of the client if the cost of the attack exceeds ten times a full year of the clients renewal. Since most services offered by DNS Made Easy do not cost anywhere near an attack (ie. most large attacks cost at least $50,000 per month to fight) any DNS Made Easy client may pay a security deposit (also known as "attack funds") on hold in case their domain(s) get attacked. Any client can deposit up to, and not to exceed, one million dollars ($1,000,000) to be held as as secuity deposit in case any of their domain(s) are attacked.

DNS Made Easy has the right to terminate any account that does not provide truthful and correct contact information. We require the correct contact information for notification purposes (we do not sell any of this information, we do not like spam either). Wrong information results in abuse of our staff's time trying to track down the correct individuals.

DNS Made Easy has thousands of domains that receive millions of hits per day to their websites without a problem. DNS Made Easy is the only provider on the Internet to offer such a massive, and highly redundant DNS infrustruture.

Multiple accounts can not be created and / or used to spread traffic for domains across the accounts. A domain's traffic can be counted in any and all accounts that have had the domain in the account for that month. Users who are found creating multiple accounts to circumvent our quota systems will have all of their accounts terminated without refund.

CUSTOMER CONDUCT

Customer is solely responsible for the contents of his/her usage of Service. Customer's use of the Service is subject to all applicable local, state, national, and international laws and regulations. Customer agrees:

1. to comply with US law regarding the transmission of technical data exported from the United States through the service;
2. not to use the Service for illegal purposes;
   
3. not to interfere with or disrupt networks connected to the Service;
4. to comply with all regulations, policies, and procedures of networks connected to the Service.
   

The Service makes use of the Internet's DNS protocol to create and delegate domains; therefore, Customer's conduct is subject to Internet regulations, policies, and procedures. Customer will not use the Service for illegal software, junk pornography, spamming or any use of distribution lists to any person who has not given specific permission to be included in such a process. Customer agrees not to transmit through the service any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. Customer further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national, or international law or regulation. Attempts to gain unauthorized access to other computer systems are prohibited. Customer shall not interfere with another Customer's use and enjoyment of the Service or another entity's use and enjoyment of similar services. DNS Made Easy may, at its sole discretion, immediately terminate Service should Customer's conduct fail to conform with these terms and conditions of the TOS.

SUPPORT OF SERVICE

DNS Made Easy will provide it's excellent customer service support for all it's DNS Made Easy services / prices as defined in our Support Policy.

CUSTOMER COMPLAINT

All formal complaints must be in accordance to our Complaints Policy.

TERMINATION OF SERVICE

Customer may terminate this Agreement and User's right to use the Service by contacting DNS Made Easy. All refunds may result in loss of fees paid. DNS Made Easy may terminate your account or access rights to this Service at any time, without notice, for conduct that DNS Made Easy believes violates this Agreement or other policies or guidelines that DNS Made Easy has posted. DNS Made Easy may terminate your account or access rights to all services for online conduct that DNS Made Easy believes is harmful to other Customers, to DNS Made Easy's business, or to other information providers.

Applicant accepts liability and agrees to reimburse DNS Made Easy within 24 hours for any and all additional costs to DNS Made Easy incurred by their domains, including but not limited to: legal fees and legal costs to DNS Made Easy arising from legal proceedings against Applicant's domain, additional bandwidth and emergency expenditures to DNS Made Easy in the course of mitigating a Denial-of-Service or Distributed Denial-of-Service attacks against a client's domain(s).